My Greencard

Exchanging a faulty Greencard

To exchange a faulty Greencard, take it into a Metro office located at the following locations:

  • Metro Shop
    22 Elizabeth Street
  • 168 Wellington Street
  • 28 Strahan Street

Alternatively, you can send your faulty Greencard to us for testing along with a completed Greencard Replacement Form to

Metro Greencard
PO Box 61
Moonah 7009

If your card is determined by Metro to be faulty, Metro, at its absolute discretion, will either rectify the fault or organise a replacement Greencard at Metro’s cost. A Greencard replacement fee of $5 will apply to cards that are deemed to have been damaged.

For further details about faulty Greencard replacements call 13 22 01 or email the Greencard Team