Are you eligible for free student travel?
If you are eligible for free student travel to or from your place of study, you need to apply for free travel through the Department of State Growth (DSG). Once your application is approved by DSG and DSG notifies Metro, Metro will issue you with your Greencard at no cost. If you lose your Greencard, you will have to pay for a replacement card.
Has your Greencard been lost or stolen?
Please login to your Greencard account to report your card as lost or stolen, from there you can block your old card and order a replacement card. We will transfer your remaining travel credit balance or free pass entitlements to the new card that you order.
Is your Greencard faulty?
Please complete a Greencard Replacement form to and return it to Metro along with your faulty card.
Are you applying for a new card because your entitlements have changed?
Visit a Metro office and provide evidence of your new entitlement and Metro will waive the Replacement Fee and replace your card for free or for more details call the Metro Information Hotline on 13 22 01.